REFUND

Dear customer, We are continually improving our Customer Support with the suggestions you send us. Below are the main guidelines of our Customer Service Policy:

Condition of your item: If any part of your PRODUCT is damaged or does not meet the quality you expected, please send us a picture of your product. Our Quality team will analyze the issue and may send you another product. To be eligible for a new shipment of the product, your item must be unused and in the same condition as you received it, including the original packaging.

Cancellation policy: If you wish to cancel or change something in your order, please contact us within 24 hours of placing the order: contact@lelysblancs.com. We cannot process cancellation requests after 24 hours, as the package will have already been shipped. We process orders quickly to ensure delivery as fast as possible. However, after processing in our warehouse, we cannot make changes.

Refund Policy: If the product you received is damaged, different from what was requested, or has delivery issues, let us know! Please send an email to contact@lelysblanc.com or contact us through the Fanpage or Instagram. We will analyze each case individually and inform you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a determined timeframe.

IF LATE OR MISSING REFUNDS ARE FOUND (if applicable):

If you haven't received a refund yet, please check your bank account again and contact your credit card company. It may take some time for the refund to be officially posted. If you have followed these steps and have not received the refund, please contact us at contact@lelysblancs.com. Customer support: Our customer contact channel is: • Email: contact@lelysblancs.com

 • A customer service representative will respond to your inquiry within 48 hours.

PRIVACY STATEMENT SECTION 1 - WHAT WE DO WITH YOUR INFORMATION? When you purchase from our store, we collect the personal information you give us during the purchase and sale process, such as name, address, and email. By browsing our store, we automatically receive your computer's IP address to obtain information about your browser and operating system. Email marketing (if applicable): With your permission, we may send emails about our store, new products, and other updates.

SECTION 2 - CONSENT By providing us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to the collection and use of such information solely for that purpose. If we ask for personal information for a secondary reason, we will either ask you directly for your express consent or provide you with an opportunity to refuse. How to withdraw my consent? If you change your mind after opting in, you may withdraw your consent for us to contact you, collect, or use your information, at any time, by contacting us at contact@lelysblancs.com.

SECTION 3 - DISCLOSURE We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 5 - THIRD-PARTY SERVICES The third-party providers used by us will only collect, use, and disclose your information to the extent necessary to enable them to perform the services they provide to us. We recommend that you read the privacy policies of these providers to understand how they handle your personal information. When you proceed with a transaction involving services from a third-party service provider, your information may be subject to the laws of the jurisdiction in which that service provider is located. When you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service. Links: By clicking on links on our store, you may be directed away from our site. We are not responsible for the privacy practices of other sites.

SECTION 6 - SECURITY We take reasonable precautions to protect your personal information and follow industry best practices to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction. Your credit card information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.

SECTION 8 - AGE OF CONSENT By using this site, you represent that you are at least the age of majority in your state or province of residence or have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the website. Material changes will be notified to you so that you are aware of the information collected, used, and disclosed. If our store is acquired or merged with another company, your information may be transferred to the new owners to continue selling products to you. QUESTIONS AND CONTACT INFORMATION To access, correct, amend, or delete personal information, register a complaint, or obtain more information, please contact our Privacy Compliance Officer at contact@lelysblancs.com